Automotive Appointment Coordinator

Ciocca Automotive; Flemington (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) Retirement Plan (with employer)

Employee discounts on purchases,repair

Paid Holidays & Paid Time Off

Insurance package: medical, dental, Rx

Job summary

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance!

In this role, you will manage inbound service appointment calls, perform outbound outreach, review vehicle service history, advise customers on recommended services, and build lasting relationships with clients at our NJ dealership network.

Qualifications

• Experience in customer service or related field is welcome but not required.
• Strong communication and listening skills with a collaborative mindset.
• Ability to build rapport with clients and provide excellent service.
• Friendly, extroverted personality with prompt, courteous demeanour.

Responsibilities

• Manage inbound service appointment phone calls.
• Make outbound appointment calls using dealer provided prospecting list.
• Check vehicle service history and look for open recalls.
• Advise customers on recommended services and maintenance.
• Establish and nurture relationships with customers.

Skills

Customer service

Communication

Teamwork

Extroverted

Polite demeanor

Job description

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance!

Why Choose Ciocca Automotive?

• Proven career path, promotional opportunities
• 53 dealerships, 25 brands and 13 collision centers throughout PA/NJ (and growing!)
• A values‑driven culture built on integrity, professionalism, excellence, and teamwork
• Employee discounts on purchases, repair, service
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Insurance package: including medical, dental, prescription and vision

Responsibilities

• Manage inbound service appointment phone calls
• Make outbound appointment calls with dealer provided prospecting list
• Check vehicle service history and look for open recalls
• Advise customers of recommended services
• Establish relationships with customers

Qualifications

• Previous experience in a customer service‑related field welcomed, but not required
• Excellent teammate with a collaborative attitude and eagerness to improve
• Listen carefully to customer needs and concerns
• Ability to build rapport with clients
• Extroverted and friendly attitude
• Prompt and courteous demeanor

With 53 dealerships and growing, there are many opportunities for advancement.

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.