Service Appointment Specialist — Paid Training

H GREGORY 1 INC; Florida; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Employee Assistance Program (EAP)

Job summary

HGreg is seeking a BDC Service Consultant to foster lifelong customer relationships through efficient follow-up and tracking of service-related activity. You will coordinate service appointments, handle inbound/outbound calls, and respond to internet leads to ensure timely customer service.

The role emphasizes proactive problem solving, strong communication, and the ability to maintain organized customer records. Weekend availability is required for scheduling needs.

Qualifications

• Experience handling service follow-up calls to foster customer satisfaction.
• Ability to coordinate service appointments with service advisors.
• Respond to internet service leads via phone, text, or email.
• Willingness to work weekend availability and flexible scheduling.

Responsibilities

• Aid in achieving customer satisfaction goals through service follow-up calls.
• Be a proactive problem solver and resolve customer concerns during inbound and outbound calls.
• Coordinate service appointments with service advisors and vendors.
• Respond to internet service leads via phone, text, or email.
• Outbound calls for appointment confirmations and reminders.
• Call and schedule appointments for special order parts.

Skills

Customer follow-up

Phone communication

Problem solving

Appointment coordination

Job description

HGreg is seeking a BDC Service Consultant to foster lifelong customer relationships through efficient follow-up and tracking of service-related activity. You will coordinate service appointments, handle inbound/outbound calls, and respond to internet leads to ensure timely customer service.

The role emphasizes proactive problem solving, strong communication, and the ability to maintain organized customer records. Weekend availability is required for scheduling needs.