Service Appointment Architect

H Gregory 1 Inc; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Training

Employee Assistance Program (EAP)

Job summary

HGreg is seeking a Service Consultant to help build lifelong customer relationships through efficient follow-up and coordination of service needs. You will manage appointment scheduling, handle inquiries, and ensure seamless communication between customers and service staff.

The role emphasizes proactive problem-solving, courteous communication, and reliable follow-through on all service-related interactions. Weekend availability is required to support customer demand.

Qualifications

• Customer-service mindset and strong follow-up skills.
• Ability to manage inbound/outbound calls professionally.
• Strong problem-solving and communication abilities.

Responsibilities

• Aide in achieving customer satisfaction goals through service follow up calls.
• Be a proactive problem solver and resolve customer concerns during inbound and outbound phone calls.
• Coordinate service appointments with service advisors and vendors.
• Respond to internet service leads via phone, text, or email.
• Outbound calls include appointment confirmations, reschedules, and reminders.
• Answer all phone calls promptly and professionally.

Job description

HGreg is seeking a Service Consultant to help build lifelong customer relationships through efficient follow-up and coordination of service needs. You will manage appointment scheduling, handle inquiries, and ensure seamless communication between customers and service staff.

The role emphasizes proactive problem-solving, courteous communication, and reliable follow-through on all service-related interactions. Weekend availability is required to support customer demand.