Service Appointment Specialist (CRM & Customer Care)

Sonic-Automotive; Mishawaka (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Jordan toyota, a Sonic Automotive family dealership, is seeking a Service Admin to generate service appointments and provide a premium customer experience. You will respond to internet inquiries promptly, use CRM tools, and maintain accurate customer files.

This role requires strong communication, ability to work independently in a fast-paced call center-like environment, and diligent data entry with timely reporting. Comprehensive training and benefits accompany the position.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Skills

Verbal communication

Written communication

Independent work

Teamwork

Time management

CRM software experience

Call center experience

Job description

Jordan toyota, a Sonic Automotive family dealership, is seeking a Service Admin to generate service appointments and provide a premium customer experience. You will respond to internet inquiries promptly, use CRM tools, and maintain accurate customer files.

This role requires strong communication, ability to work independently in a fast-paced call center-like environment, and diligent data entry with timely reporting. Comprehensive training and benefits accompany the position.