Service Admin Assistant - Jordan Toyota

Sonic Automotive, Inc.; Mishawaka, Northern (IN, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Jordan Toyota, a Sonic Automotive family dealership in Mishawaka, IN, seeks a Service Admin Assistant to generate service appointments and deliver premium customer service. The role requires accurate data entry, CRM usage, and strong communication with customers.

You will work with lead-management tools to manage inquiries, update customer files, and coordinate service communications while maintaining professionalism and courtesy in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Able to work independently and as part of a team.
• Experience in a fast-paced call-center environment.
• Strong organizational and time management abilities.
• Ability to read and follow rules, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

Teamwork

CRM experience

Organizational skills

Job description

Service Admin Assistant - Jordan Toyota in Mishawaka, IN at Sonic Automotive

Location: 920 East Jefferson Boulevard
Mishawaka, IN 46545

Job Type: Customer Service

Experience: Associate

About

At Jordan toyota,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Compensation: $18 - $22 / hr

Purpose:
responsible for generating serviceappointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles. Service Admin delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.