Service BDC Specialist — Drive Online Appointments

Sonic Automotive; Clearwater (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Clearwater Toyota, part of the Sonic Automotive family, is seeking a Service BDC Associate to generate service appointments and respond to internet inquiries with professionalism. You will use CRM and lead management tools, enter data accurately, and help advocate an excellent customer experience in a fast-paced dealership setting.

Join a team that emphasizes training, reliable compensation, and growth opportunities as you support service sales and customer satisfaction through effective

Qualifications

• Excellent verbal and written communication skills.
• Proficient in MS Office.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

MS Office

Team player

Call center experience

Time management

Policy reading

Tools

CRM software

Lead management tools

Job description

Clearwater Toyota, part of the Sonic Automotive family, is seeking a Service BDC Associate to generate service appointments and respond to internet inquiries with professionalism. You will use CRM and lead management tools, enter data accurately, and help advocate an excellent customer experience in a fast-paced dealership setting.

Join a team that emphasizes training, reliable compensation, and growth opportunities as you support service sales and customer satisfaction through effective