Sales BDC Agent

Crain Automotive Holdings, LLC; Fayetteville (AR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Affordable health insurance

Dental insurance

Vision insurance

Percentage-matched 401k

Promotion opportunities

Job summary

An automobile service company is seeking a Service BDC representative to handle service calls, schedule appointments, and follow up with customers. The ideal candidate should possess excellent communication skills, multitasking abilities, and experience in customer service. This role offers competitive benefits such as health insurance, 401k plans, and opportunities for promotion. Join the team to enhance customer satisfaction and engagement in a dynamic environment.

Qualifications

• Prior experience in a customer service or call center role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer incoming service calls and respond to customer inquiries.
• Schedule service appointments and follow up with customers.
• Utilize CRM system to track customer interactions and appointments.

Skills

Customer service skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Tools

CRM software

Computer systems proficiency

Job description

Job Description

Crain Automotive is seeking a Service BDC (Business Development Center) representative to join our team. The Service BDC representative will be responsible for handling inbound and outbound calls related to service appointments, scheduling, and customer inquiries. This individual will also assist with customer follow-up, appointment reminders, and maintaining customer satisfaction. We have multiple shifts available and are looking to fill 6–9 spots!

Crain Volkswagen
2011 Foxglove Dr

Responsibilities

• Answer incoming service calls and respond to customer inquiries
• Schedule service appointments and follow up with customers
• Provide excellent customer service and maintain high levels of customer satisfaction
• Utilize CRM system to track customer interactions and appointments
• Assist with service marketing campaigns and promotions

Requirements

• Prior experience in a customer service or call center role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer systems and CRM software
• Strong attention to detail and organizational skills

Benefits

• Affordable health, dental, vision insurance
• Percentage-matched 401k plans
• Opportunities of promotion within group