Service Appointment Specialist

Doral Automotive Group; Florida; On-site; USD 35,000 - 52,000; Full time

Job summary

Doral Automotive Group is seeking a BDC Specialist to handle service chats, incoming appointment calls, and follow-ups for upcoming services. You will support the Sales department through effective data management and appointment scheduling.

Work closely with the BDC Manager to ensure accurate customer information, adherence to scripts, and timely follow-up across parts, service, and sales teams.

Qualifications

• Ability to present information in a clear and professional manner.
• Ability to manage one's own time effectively.
• Ability to type efficiently.
• Basic & phone computer skills.
• High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. 18 years or older required.
• Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.

Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing and dealership and manufacturer events and promotions
• Utilize computer & phone skills within our Internet department to increase appointments, sales, and customer retention
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers
• Agents must adhere to Doral Auto Group phone scripts
• Log all customer comments into Dealership’s CRM
• Schedule follow-up contact if no appointment is made in Dealership Management System
• Confirm scheduled appointments with future customers
• Post scheduled appointments on appointment board in the Business Development Center
• Re-schedule "no-show" customer appointments
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was
• Schedule future contact as needed
• Maintain and update customer changes in database
• Contact current customer base on current marketing incentives
• Complies with Company policies and procedures

Skills

Clear communication

Time management

Typing skills

Phone skills

Attention to detail

Education

High School Diploma or GED

Tools

CRM software

Job description

Doral Automotive Group is seeking a BDC Specialist to handle service chats, incoming appointment calls, and follow-ups for upcoming services. You will support the Sales department through effective data management and appointment scheduling.

Work closely with the BDC Manager to ensure accurate customer information, adherence to scripts, and timely follow-up across parts, service, and sales teams.