BDC SPECIALIST

Lincoln of Cutler Bay; Miami (FL); Híbrido; USD 35 000 - 52 000; Tempo integral

Resumo da oferta

Lincoln of Cutler Bay is seeking a motivated BDC Specialist in the Miami area. You will manage service-related internet chats and incoming calls, confirm appointments, and conduct follow-ups to maximize service retention and sales opportunities.

Responsibilities include maintaining accurate customer data in the CRM, using scripts, and coordinating with the Sales and Service teams to ensure smooth appointment flow and customer satisfaction.

Qualificações

• Ability to present information in a clear and professional manner
• Ability to manage one's own time effectively
• Ability to type efficiently
• Basic computer and phone skills
• 18 years or older; valid driver's license required

Responsabilidades

• Handle service internet chats and incoming appointment calls
• Confirm service appointments and follow up on upcoming services
• Develop, process, manage and track customers for parts, service, and sales
• Log customer comments into the CRM and schedule follow-ups
• Schedule and reschedule appointments, maintain database accuracy
• Adhere to dealership phone scripts and guidelines

Conhecimentos

Clear communication

Time management

Typing

Basic computer skills

Driver's license

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Job Details: Job Location: Ford of Kendall - Miami, FL 33157, Position Type: Full Time, Doral Automotive Group

Job Description

Position

BDC Specialist

Department

Sales

Reports To

BDC Manager

Position Summary

BDC Associates will be responsible for handling all Service internet Chats, Incoming appointment calls as well as confirming service appointments and performing follow-up for upcoming services The Business Development Center (BDC) Associate is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within the dealership.

Position Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing and dealership and manufacturer events and promotions
• Utilize computer & phone skills within our Internet department to increase appointments, sales, and customer retention
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers
• Agents must adhere to Doral Auto Group phone scripts
• Log all customer comments into Dealership’s CRM
• Schedule follow-up contact if no appointment is made in Dealership Management System
• Confirm scheduled appointments with future customers
• Post scheduled appointments on appointment board in the Business Development Center
• Re-schedule "no-show" customer appointments
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was
• Schedule future contact as needed
• Maintain and update customer changes in database
• Contact current customer base on current marketing incentives
• Complies with Company policies and procedures

Qualifications: Position Requirements and Qualifications

• Ability to present information in a clear and professional manner
• Ability to manage one's own time effectively
• Ability to type efficiently
• Basic & phone computer skills
• High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. 18 years or older required.
• Acceptable driving record and a valid driver's license in your state of residence necessary for select roles