Service Appointment Coordinator – High-Volume BDC

Mechanicsville Honda; Mechanicsville, Northern (VA, KY); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Disability insurance

Life insurance

401k retirement

Job summary

Mechanicsville Honda in Mechanicsville, VA is seeking a motivated BDC Service Agent to handle a high volume of inbound and outbound calls and emails, identify customer needs, and schedule service appointments in coordination with the service team.

This full-time position requires strong communication, multitasking, reliable documentation in the customer management system, and a customer-first attitude. Experience in retail or automotive service centers is a plus.

Qualifications

• Inbound and outbound call handling
• Strong communication with customers
• Ability to document accurately in CRM
• Multitask in a fast-paced environment
• Appointment setting experience a plus
• Team-oriented collaboration
• Must be 18+ and pass pre-employment screens
• Minimum typing 35–40 wpm

Responsibilities

• Handle a high volume of inbound/outbound calls and emails
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide shuttle information
• Identify automotive service needs and communicate options
• Follow dealership processes with thorough documentation in the CRM
• Complete daily service work plans and track activities
• Respond promptly, professionally, and courteously to callers
• Use scripts to collect customer information and document in the system
• Adhere to Asbury phone scripts and quality standards
• Provide excellent customer service and maintain motivation
• Manage 50+ calls per day
• Prior retail/sales/BDC experience preferred
• Appointment setting experience is a plus

Skills

Inbound calls

Customer service

Multitasking

Team player

Typing speed

Communication skills

Appointment setting

Retail/sales experience

Tools

Customer tracking systems

Job description

Mechanicsville Honda in Mechanicsville, VA is seeking a motivated BDC Service Agent to handle a high volume of inbound and outbound calls and emails, identify customer needs, and schedule service appointments in coordination with the service team.

This full-time position requires strong communication, multitasking, reliable documentation in the customer management system, and a customer-first attitude. Experience in retail or automotive service centers is a plus.