Service Appointment Coordinator (BDC)

Mechanicsville Honda; Mechanicsville, Northern (VA, KY); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Disability insurance

Life insurance

401k retirement

Job summary

Mechanicsville Honda in Mechanicsville, VA is seeking a motivated BDC Service Agent to handle a high volume of inbound and outbound calls and emails, identify customer needs, and schedule service appointments in coordination with the service team.

This full-time position requires strong communication, multitasking, reliable documentation in the customer management system, and a customer-first attitude. Experience in retail or automotive service centers is a plus.

Qualifications

• Inbound and outbound call handling
• Strong communication with customers
• Ability to document accurately in CRM
• Multitask in a fast-paced environment
• Appointment setting experience a plus
• Team-oriented collaboration
• Must be 18+ and pass pre-employment screens
• Minimum typing 35–40 wpm

Responsibilities

• Handle a high volume of inbound/outbound calls and emails
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide shuttle information
• Identify automotive service needs and communicate options
• Follow dealership processes with thorough documentation in the CRM
• Complete daily service work plans and track activities
• Respond promptly, professionally, and courteously to callers
• Use scripts to collect customer information and document in the system
• Adhere to Asbury phone scripts and quality standards
• Provide excellent customer service and maintain motivation
• Manage 50+ calls per day
• Prior retail/sales/BDC experience preferred
• Appointment setting experience is a plus

Skills

Inbound calls

Customer service

Multitasking

Team player

Typing speed

Communication skills

Appointment setting

Retail/sales experience

Tools

Customer tracking systems

Job description

Job Details: Job Location: Mechanicsville Honda - Mechanicsville, VA 23111, Position Type: Full Time, Salary Range: $30,000.00 - $50,000.00 Salary/year, Job Category: Admin - Clerical, Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player

Full Time Benefits

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Health savings
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k retirement

Qualifications

• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)