Service BDC Agent - High-Volume Auto Appointments

Concord Toyota; Concord (CA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

401k

PTO

Personal Automotive Concierge Service

Job summary

Concord Honda in Concord, CA is seeking a Service BDC Agent to generate service appointments and deliver a premium customer experience by promptly and professionally responding to internet inquiries. This role uses CRM software and lead management tools to manage inquiries, update files, and track customer interest.

Training will cover products, services, inventory, and financing programs. The position requires excellent interpersonal skills, a goal-driven attitude, and the ability to work both

Qualifications

• Previous experience in a high-volume call center or commission-driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools effectively.
• Compile reports and documentation on a timely basis.
• Perform other duties as assigned.

Skills

Excellent interpersonal skills

Phone etiquette

Team oriented

Goal driven

Independent worker

Organizational skills

Job description

Concord Honda in Concord, CA is seeking a Service BDC Agent to generate service appointments and deliver a premium customer experience by promptly and professionally responding to internet inquiries. This role uses CRM software and lead management tools to manage inquiries, update files, and track customer interest.

Training will cover products, services, inventory, and financing programs. The position requires excellent interpersonal skills, a goal-driven attitude, and the ability to work both