Service Appointment Coordinator & File Clerk

AutoNation; Carlsbad (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health/dental/vision insurance

Vehicle purchase/discount program

YouDecide discounts

CSR charity initiative support

Job summary

AutoNation is seeking a Service Loyalty Coordinator in California to build customer relationships via outbound service calls and schedule appointments for the Service Department. You will direct calls, relay messages to service consultants, and ensure smooth appointment flow while supporting dealership management with reporting.

Responsibilities include handling charges, receipts, and accurate documentation, plus closing repair orders and filing paperwork.

Qualifications

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or 3–6 months related experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions.
• 6–12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

Responsibilities

• Make outbound service calls to establish customer relationships.
• Ensure service consultants receive messages promptly.
• Schedule service appointments or route information to the right consultant.
• Provide reporting to dealership management.
• Collect retail charges and provide receipts or change.
• Process and document charge purchases per Controller policies.
• Close internal repair orders promptly and route to Billing Clerk.

Skills

Customer service

Communication skills

Interpersonal skills

Reading & writing

Education

High School Diploma or Equivalent

Technical certificate or college cert (1 year)

Job description

AutoNation is seeking a Service Loyalty Coordinator in California to build customer relationships via outbound service calls and schedule appointments for the Service Department. You will direct calls, relay messages to service consultants, and ensure smooth appointment flow while supporting dealership management with reporting.

Responsibilities include handling charges, receipts, and accurate documentation, plus closing repair orders and filing paperwork.