Service Loyalty Coordinator & Appointment Specialist

AutoNation; Chicago (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision

Maternity benefits

Employee discounts

YouDecide deals

DRVPNK cancer charity support

Brand and career growth opportunities

Job summary

AutoNation is seeking a Service Loyalty Coordinator in the Chicago area. The role focuses on making outbound service calls, building relationships with customers, and scheduling appointments for the Service Department to enhance the customer experience.

Responsibilities include asking qualifying questions, routing messages to service consultants, providing management reports, and handling cash or card transactions with receipts. Training and benefits accompany a team-driven environment.

Qualifications

• High School Diploma or Equivalent.
• Certificate from college or technical school or related experience.
• Ability to read, write, perform basic arithmetic and comprehend written instructions.
• 6–12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

Responsibilities

• Make outbound service calls and establish relationships with customers.
• Schedule appointments for the Service Department.
• Ask qualifying questions to uncover needs and direct calls appropriately.
• Ensure service consultants receive messages promptly.
• Route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from customers in cash, check, or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Process and document charge purchases according to Controller policies.
• Close internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets; file hard copies in customer service files.

Skills

Customer service

Communication

Interpersonal skills

Reading/writing

Cash handling

Education

High School Diploma or Equivalent

Certificate from college or technical school

Job description

AutoNation is seeking a Service Loyalty Coordinator in the Chicago area. The role focuses on making outbound service calls, building relationships with customers, and scheduling appointments for the Service Department to enhance the customer experience.

Responsibilities include asking qualifying questions, routing messages to service consultants, providing management reports, and handling cash or card transactions with receipts. Training and benefits accompany a team-driven environment.