BDC Service Agent

Asbury; Tysons (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

From $17-$20 an hour

Paid holidays & paid time off

Paid training

Stock awards

Job summary

Koons Tysons CDJR is seeking a motivated BDC Service Agent to manage high volumes of inbound and outbound calls and emails. You will identify customer needs, provide appointment availability, and partner with service advisors to coordinate vehicle service.

Greet customers, relay shuttle information, document interactions in the system, and adhere to dealership scripts. A strong focus on customer service and multitasking in a fast-paced environment is required.

Qualifications

• Must be able and willing to receive a high amount of inbound calls.
• Schedule service appointments with the service department.
• Greet customers and share shuttle information when needed.
• Thorough documentation of all contacts in the CRM.
• Follow dealership processes and use phone scripts.
• Excellent customer service and ability to work in a fast-paced environment.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails to inform customers about service appointments.
• Identify customer needs and provide information on appointment availability.
• Partner with service advisors to research issues and offer solutions or alternatives.
• Document all interactions accurately in the customer management system.
• Maintain daily service work plans and meet performance standards.

Skills

Customer service

Phone skills

High volume calls

Multitasking

Data entry

Tools

CRM systems

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons Tysons CDJR, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• From $17-$20 an hour
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSALESCPT