Service Appointment Coordinator

Gay Buick GMC Inc; Dickinson (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities and development

Supportive and friendly work环境

Employee discounts on vehicles and 1:1

Health and wellness benefits

Job summary

Gay Buick GMC in Dickinson, TX seeks a dedicated Service Department BDC to handle customer communications and appointment scheduling, ensuring high levels of customer satisfaction. The role emphasizes strong communication, organization, and CRM-driven follow-ups to support service operations.

The ideal candidate will be a proactive communicator with the ability to manage multiple tasks, maintain accurate records, and coordinate with technicians to improve service department efficiency and

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Experience with customer relationship management (CRM) software preferred.
• Ability to work well under pressure and maintain professionalism.
• Previous experience in automotive service or customer service roles is a plus.
• High school diploma or equivalent required.

Responsibilities

• Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
• Schedule and confirm service appointments for customers, ensuring optimal service department efficiency.
• Follow up with customers on service reminders, appointment confirmations, and post-service satisfaction.
• Maintain accurate and detailed records of all customer interactions and service appointments in the CRM system.
• Coordinate with service technicians and other department staff to ensure seamless communication and scheduling.
• Assist in the development of strategies to improve service department productivity and customer retention.

Skills

Excellent communication

Organizational skills

CRM experience

Ability to work under pressure

Customer service

Education

High school diploma or equivalent

Tools

CRM software

Job description

Gay Buick GMC in Dickinson, TX seeks a dedicated Service Department BDC to handle customer communications and appointment scheduling, ensuring high levels of customer satisfaction. The role emphasizes strong communication, organization, and CRM-driven follow-ups to support service operations.

The ideal candidate will be a proactive communicator with the ability to manage multiple tasks, maintain accurate records, and coordinate with technicians to improve service department efficiency and