SERVICE DEPARTMENT BDC

Gay Buick GMC; Dickinson (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Growth opportunities and development

Supportive and friendly work环境

Employee discounts on vehicles and 1:1

Health and wellness benefits

Descripción de la vacante

Gay Buick GMC in Dickinson, TX seeks a dedicated Service Department BDC to handle customer communications and appointment scheduling, ensuring high levels of customer satisfaction. The role emphasizes strong communication, organization, and CRM-driven follow-ups to support service operations.

The ideal candidate will be a proactive communicator with the ability to manage multiple tasks, maintain accurate records, and coordinate with technicians to improve service department efficiency and

Formación

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Experience with customer relationship management (CRM) software preferred.
• Ability to work well under pressure and maintain professionalism.
• Previous experience in automotive service or customer service roles is a plus.
• High school diploma or equivalent required.

Responsabilidades

• Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
• Schedule and confirm service appointments for customers, ensuring optimal service department efficiency.
• Follow up with customers on service reminders, appointment confirmations, and post-service satisfaction.
• Maintain accurate and detailed records of all customer interactions and service appointments in the CRM system.
• Coordinate with service technicians and other department staff to ensure seamless communication and scheduling.
• Assist in the development of strategies to improve service department productivity and customer retention.

Conocimientos

Excellent communication

Organizational skills

CRM experience

Ability to work under pressure

Customer service

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

Gay Buick GMC in Dickinson, TX is seeking a dedicated and motivated individual to join our team as a Service Department BDC. This role is essential in providing exceptional customer service and support by efficiently managing service department communications and appointments. The ideal candidate will be a strong communicator, organized, and customer-focused, helping to drive service department success and customer satisfaction.

Responsibilities

• Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
• Schedule and confirm service appointments for customers, ensuring optimal service department efficiency.
• Follow up with customers on service reminders, appointment confirmations, and post-service satisfaction.
• Maintain accurate and detailed records of all customer interactions and service appointments in the CRM system.
• Coordinate with service technicians and other department staff to ensure seamless communication and scheduling.
• Assist in the development of strategies to improve service department productivity and customer retention.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Experience with customer relationship management (CRM) software preferred.
• Ability to work well under pressure and maintain professionalism.
• Previous experience in automotive service or customer service roles is a plus.
• High school diploma or equivalent required.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and friendly work environment.
• Employee discounts on vehicles and services.
• Health and wellness benefits available.

About the Company

Gay Buick GMC is a trusted automotive dealership located in Dickinson, TX, committed to delivering high-quality vehicles and exceptional customer service. Our team values integrity, professionalism, and customer satisfaction, striving to create a welcoming environment for both employees and customers alike.

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