Service Appointment & Customer Care Specialist

Salt Lake Valley Buick GMC; Salt Lake City (UT); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Holiday

Vacation

401(k) Plan

Opportunities for advancement

Job summary

Salt Lake Valley Buick GMC is seeking a professional, driven individual to join our service team as an appointment setter and cashier. You will handle calls, help with paperwork flow, and direct customers to dealership resources.

This role emphasizes a no-pressure environment with supportive teammates. Strong computer skills, a customer-first attitude, and a valid driver's license are required.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Assist warranty admin with booking and closing repair orders
• Keep notes updated on pending payments

Skills

Customer service

Teamwork

Communication

Positive attitude

Computer skills

Job description

Salt Lake Valley Buick GMC is seeking a professional, driven individual to join our service team as an appointment setter and cashier. You will handle calls, help with paperwork flow, and direct customers to dealership resources.

This role emphasizes a no-pressure environment with supportive teammates. Strong computer skills, a customer-first attitude, and a valid driver's license are required.