Service Appointment & Communications Coordinator

Herb Connolly Chevrolet; Framingham (MA); On-site; USD 22,000 - 33,000; Full time

Job summary

Herb Connolly Chevrolet is seeking a Service Department appointment coordinator to join our team. The ideal candidate is organized, enjoys talking on the phone, texting, and helping customers. You will answer service calls, follow up on satisfaction, provide updates by text, and reach out to customers due for maintenance or recalls.

Work hours are 8am-5pm Monday to Friday, with Saturday 8am-1pm. You will schedule inbound appointments, coordinate transportation, text and call customers about

Qualifications

• High School Diploma or equivalent.
• Highly organized and eager to improve.
• Willingness to take initiative.
• Computer literacy.
• Sufficient quality writing and grammar skills.
• Ability to handle multiple tasks easily.
• Ability to provide quality customer service.
• Work with all levels of employee.

Responsibilities

• Schedule inbound service appointments.
• Coordinate transportation for customers (loaner cars or LYFT).
• Text and call customers for maintenance or recalls.
• Call customers about special-ordered parts with the manager.
• Perform small administrative tasks.

Skills

Organizational skills

Communication

Customer service

Multi-tasking

Computer literacy

Phone etiquette

Written communication

Education

High School Diploma or equivalent

Job description

Herb Connolly Chevrolet is seeking a Service Department appointment coordinator to join our team. The ideal candidate is organized, enjoys talking on the phone, texting, and helping customers. You will answer service calls, follow up on satisfaction, provide updates by text, and reach out to customers due for maintenance or recalls.

Work hours are 8am-5pm Monday to Friday, with Saturday 8am-1pm. You will schedule inbound appointments, coordinate transportation, text and call customers about