Service Appointment Coordinator

Herb Connolly Chevrolet; Framingham (MA); Presencial; USD 22.000 - 33.000; Tempo integral

Resumo da vaga

Herb Connolly Chevrolet is seeking a Service Department appointment coordinator to join our team. The ideal candidate is organized, enjoys talking on the phone, texting, and helping customers. You will answer service calls, follow up on satisfaction, provide updates by text, and reach out to customers due for maintenance or recalls.

Work hours are 8am-5pm Monday to Friday, with Saturday 8am-1pm. You will schedule inbound appointments, coordinate transportation, text and call customers about

Qualificações

• High School Diploma or equivalent.
• Highly organized and eager to improve.
• Willingness to take initiative.
• Computer literacy.
• Sufficient quality writing and grammar skills.
• Ability to handle multiple tasks easily.
• Ability to provide quality customer service.
• Work with all levels of employee.

Responsabilidades

• Schedule inbound service appointments.
• Coordinate transportation for customers (loaner cars or LYFT).
• Text and call customers for maintenance or recalls.
• Call customers about special-ordered parts with the manager.
• Perform small administrative tasks.

Conhecimentos

Organizational skills

Communication

Customer service

Multi-tasking

Computer literacy

Phone etiquette

Written communication

Formação

High School Diploma or equivalent

Descrição da vaga

Job Summary

We are looking for a Service Department appointment coordinator to join our team! The right candidate is well organized, enjoys answering and talking on the phone, text messaging and helping customers. The day-to-day duties of this role include answering in bound service department calls, customer satisfaction follow up, giving customer updates via text messaging, calling customers due for regular maintenance or reacalls. The hours are 8am - 5pm Monday - Friday and Saturday 8am - 1pm.

Responsibilities

• Scheduling inbound service appointments
• Coordinating alternative transportation for customers with loaner cars or LYFT
• Texting and Calling customers due for service maintenance or warranty recalls
• Working with manager to call customers that special ordered parts
• Small administrative tasks

Qualifications

• High School Diploma or equivalent
• Highly organized and eagerness to improve
• Willingness to take initiative
• Computer literacy
• Sufficient quality writing and grammar skills
• Ability to handle multiple tasks easily
• Ability to provide quality customer service
• Work with all levels of employee

About Us

Herb Connolly Chevrolet isfamily-owned and operatedby the four Connolly brothers, whose great-grandfather, Herb Connolly, founded the dealershipin 1918. We pride ourselves on our family culture and believe that's the reason that most of our team have long tenures, with manyemployees of20+ yearsat all of our stores!We love to watch our employees grow, and actively promote from within whenever possible, and are always looking for motivated individuals to join our growing family!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.