Service Appointment Coordinator

Conklin Cars; Hutchinson (KS); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Paid holidays

Paid training

Direct deposit

Sponsored healthcare

Health savings account with company  |

Job summary

Conklin Automotive Group in Hutchinson, KS, is seeking a Service Appointment Coordinator to join our busy service department. You will manage scheduling, coordinate with technicians, and ensure a smooth customer experience from first contact through service completion.

The ideal candidate will have strong customer service skills, excellent organization, and proficiency with dealership management systems. A high school diploma is required, and we offer training and benefits.

Qualifications

• Handle incoming calls and emails to schedule service appointments
• Provide detailed information about service options and availability
• Follow up with customers to confirm appointments and address questions
• Coordinate with service staff to manage scheduling effectively
• Maintain an organized appointment calendar and customer records
• Address customer concerns and resolve issues promptly
• Proficient in using computer software and dealership management systems

Responsibilities

• Schedule service appointments and manage calendar
• Liaise between customers and technicians for clear communication
• Ensure appointments are tracked and reported using the system

Skills

Customer service

Communication

Organization

Multitasking

Fast-paced environment

Education

High school diploma

Tools

Dealership management systems

Job description

Conklin Automotive Group is seeking a dynamic and organized Service Appointment Coordinator to enhance our customer service department. This pivotal role will involve managing the scheduling of service appointments for our clients, ensuring an exceptional experience from the first point of contact through the completion of their service needs. You will be responsible for liaising between customers and service technicians, providing clear communication, and making sure that all appointments are handled efficiently. If you possess a passion for customer service and thrive in a busy environment, we want to hear from you!

Key Responsibilities

• Handle incoming calls and emails to schedule service appointments
• Provide detailed information about service options and availability
• Follow up with customers to confirm appointments and address any questions
• Coordinate with service staff to manage scheduling effectively
• Maintain an organized appointment calendar and customer records
• Address customer concerns and resolve issues in a timely manner
• Utilize dealership management systems for tracking and reporting

• High school diploma or equivalent experience
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Familiarity with automotive service procedures is a plus
• Proficient in using computer software and dealership management systems
• Must have a valid driver’s license and a clean driving record

• 401K with company match
• Paid time off

• Paid holidays

• Paid training
• Direct deposit
• Sponsored healthcare
• Health savings account with company match