Automotive Service Appointment Coordinator

APPLE CHEVROLET; Tinley Park (IL); On-site; USD 21,000 - 26,000; Part time

Job summary

Apple Chevrolet is seeking a Part-Time Service Appointment Representative to help customers schedule automotive service and maintenance appointments. You will handle phone inquiries, confirm bookings, and keep the service schedule organized while providing excellent customer service.

The role requires strong communication and organizational skills, with the ability to learn dealership software and work in a fast-paced environment.

Qualifications

• Excellent communication and customer-service skills.
• Friendly, professional, and positive attitude.
• Strong organizational and time-management skills.
• Basic computer skills and ability to learn dealership software.

Responsibilities

• Schedule and confirm service appointments by phone and other communication channels.
• Answer customer questions regarding service appointments, maintenance, and scheduling.
• Follow up with customers regarding upcoming or missed appointments.
• Accurately enter customer and vehicle information into the dealership system.
• Maintain a professional and courteous attitude with every customer.
• Make outbound calls to remind customers about recommended or upcoming service.
• Assist the service/parts department with cashiering and customer-service tasks as needed.

Skills

Communication skills

Friendly attitude

Organizational skills

Computer basics

Dealership software

Tools

Dealership software

Job description

Apple Chevrolet is seeking a Part-Time Service Appointment Representative to help customers schedule automotive service and maintenance appointments. You will handle phone inquiries, confirm bookings, and keep the service schedule organized while providing excellent customer service.

The role requires strong communication and organizational skills, with the ability to learn dealership software and work in a fast-paced environment.