Automotive Customer Service & Sales Scheduler

Hamblock Auto Parent; Ottawa (IL); On-site; USD 25,000 - 29,000; Full time

Job summary

Hamblock Chevrolet GMC in Ottawa, IL is seeking an Automotive Customer Service Representative who thrives in a fast-paced environment. You will be the friendly voice connecting customers with sales and service, guiding them from first contact to showroom visit, and coordinating in-shop maintenance, pickup, and mobile service.

The ideal candidate enjoys helping customers, communicates clearly across calls, emails, and texts, and stays current on our vehicle lineup and promotions.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional communicator with a positive attitude.
• Comfortable making and receiving calls, emails, and texts in a high-volume environment.
• Organized and detail-oriented with multitasking ability.
• Previous auto industry, sales support, or call center experience is a plus.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Greet customers via phone, email, text, or in person.
• Inbound and outbound calls scheduling service visits.
• Schedule sales appointments and test drives to support our sales team.
• Follow up with leads to keep customers engaged and informed throughout the buying process.
• Keep accurate records of customer interactions in the CRM system.
• Stay up to date on our latest vehicles, specials, and promotions so you can provide expert guidance.

Skills

Bilingual

Phone communication

CRM usage

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Hamblock Chevrolet GMC in Ottawa, IL is seeking an Automotive Customer Service Representative who thrives in a fast-paced environment. You will be the friendly voice connecting customers with sales and service, guiding them from first contact to showroom visit, and coordinating in-shop maintenance, pickup, and mobile service.

The ideal candidate enjoys helping customers, communicates clearly across calls, emails, and texts, and stays current on our vehicle lineup and promotions.