BDC Associate Fixed Ops - Clearwater Toyota

Sonic Automotive; Clearwater (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

SHL Package: Sonic Customer Service & 

Job summary

Sonic Automotive invites applications for the BDC Associate Fixed Ops position at Clearwater Toyota. The role focuses on generating service appointments and handling internet inquiries for service of vehicles, with CRM and lead management tools guiding daily activities.

The ideal candidate will have strong communication skills, be comfortable in a fast-paced call-center environment, and work well both independently and within a team.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and provide high customer satisfaction.

Skills

Verbal & written communication

Organizational skills

Time management

CRM experience

Job description

BDC Associate Fixed Ops - Clearwater Toyota

• Full-time
• SHL Package: Sonic Customer Service and Admin
• Dealership: 132 - Clearwater Toyota
• Compensation: up to USD 15 - hourly

At Clearwater Toyota,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

The ServiceBDC Associate is responsible for generating sales appointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. TheserviceBDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.