Honda Writer/Advisor

1st Honda; Simi Valley (CA); In loco; USD 50.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission-based pay

Bonuses (DOE)

Medical, Dental, Vision insurance

401(k) retirement plan

Paid vacation

Descrizione del lavoro

First Honda of Simi Valley, part of First Automotive Group, seeks an experienced Service Advisor to deliver exceptional customer service and bridge customers with our technicians.

You will write repair orders, explain recommendations, and advise on maintenance while upholding CSI scores; practice multi-tasking in a fast-paced dealership environment.

Competitive commission, monthly bonuses, and comprehensive benefits await, with opportunities for career growth in a supportive team.

Competenze

• Experience as a Service Advisor/ Writer (required).
• Strong automotive knowledge and a passion for customer care.
• Ability to multi-task in a fast-paced environment.

Mansioni

• Serve as the key point of contact between customers and technicians.
• Accurately write repair orders and explain service recommendations.
• Advise customers on needed repairs and maintenance - and sell with integrity.
• Provide timely updates to customers on service status.
• Follow up with appointment reminders and post-service communication.
• Maintain high CSI scores.

Conoscenze

Service Advisor/Writer

Customer care

Multi-tasking

Strumenti

CDK software

Descrizione del lavoro

Join a professional, family-owned dealership where you're more than just an employee - you're part of the team. First Honda of Simi Valley, part of the First Automotive Group, is growing and seeking an experienced and motivated Service Advisor to deliver exceptional customer service and help drive our award-winning service department forward.

What You’ll Do:

• Serve as the key point of contact between customers and technicians
• Accurately write repair orders and explain service recommendations
• Advise customers on needed repairs and maintenance - and sell with integrity
• Provide timely updates to customers on service status
• Follow up with appointment reminders and post-service communication
• Maintain high Customer Satisfaction Index (CSI) scores

What You Bring:

• Experience as a Service Advisor/ Writer (required)
• Strong automotive knowledge and a passion for customer care
• Ability to multi-task in a fast-paced environment
• Familiarity with CDK software (preferred)
• Professional appearance, work ethic, and a team-oriented mindset
• Valid Driver's License with a clean driving and background record

Benefits Include:

• Competitive commission-based pay + monthly bonuses (DOE)
• Medical, Dental, Vision insurance
• 401(k) retirement plan
• Paid vacation
• Opportunities for advancement in a supportive, growth-driven environment