Service Advisor/Writer

California Truck Centers; Sacramento (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Profit sharing

Training

401(k)

Paid time off

Additional benefits

Job summary

California Truck Centers is seeking a Service Advisor to communicate repair needs to customers and relay information to our Service Technicians. You will greet customers, help determine repairs and costs, and prepare Repair Orders in our service software.

You will develop estimates, explain them to customers, obtain approvals, and verify warranty coverage. A team-oriented, detail-focused approach is essential for success in our eight-location California group.

Qualifications

• 1–3 years of service advising experience.
• Desire to work effectively in a team environment.
• Strong attention to detail.

Responsibilities

• Handling all customer service requests by preparing Repair Orders and entering orders into service database systems.
• Developing estimates by costing materials, supplies, labor, and fees, including calculating customer’s payments deductibles.
• Maintaining customer rapport by explaining estimates and expected return of vehicles.
• Obtaining the customer’s approval of estimates.
• Verifying warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.
• Maintaining log records and corrective actions with notes of customer interaction either by telephone, email or in person.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

Service database systems

Job description

We are seeking a Service Advisor who is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services, and contacting customers to update them about their vehicle’s repair status.A day in the life may include:Handling all customer service requests by preparing Repair Orders and entering orders into service database systems.Developing estimates by costing materials, supplies, labor, and fees, including calculating customer’s payments deductibles.Maintaining customer rapport by explaining estimates and expected return of vehicles. Obtaining the customer’s approval of estimates.Verifying warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.Maintaining log records and corrective actions with notes of customer interaction either by telephone, email or in person.To be successful in the role, you would have:1-3 years of service advising experience.A desire to work effectively in a team environment.Strong attention-to-detail.What's in it for you?We have been a family-owned and operated business since 1930, and we are excited to grow our California Truck Centers Family with you! Over the years, the dealerships of California Truck Centers have won numerous sales and excellence awards including ATD, and Business Week National Dealer of the Year. California Truck Centers has expanded to eight locations throughout California from Bakersfield to Sacramento becoming one of the larger Freightliner dealer groups in the Country, now employing over 600 people. It is important to us that our California Truck Centers family is taken care of at work and for their future. We offer competitive pay and phenomenal benefits including medical benefits, profit sharing, training, 401(k), paid time off, and additional benefits!