Service Advisor/Writer

California Truck Centers; Fresno (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

medical benefits

profit sharing

training

401(k)

paid time off

additional benefits

Job summary

California Truck Centers in Fresno, CA is seeking a Service Advisor to communicate with customers about repair needs and relay information to the Service Technicians.

You will greet customers, help determine repairs and costs, maintain up-to-date knowledge of our services, and update customers on repair status throughout the day.

This full-time position offers competitive pay, comprehensive benefits, and opportunities to grow within our eight California locations.

Qualifications

• 1–3 years of service advising experience.
• Team environment collaboration.
• Strong attention to detail.

Responsibilities

• Handle customer service requests by preparing repair orders.
• Develop estimates by costing materials, labor, and fees.
• Explain estimates and obtain customer approval.
• Verify warranty coverage and pre-approvals.
• Maintain logs and notes of customer interactions.

Skills

Service advising exp

Teamwork

Attention to detail

Job description

Job Details

Job Location: Fresno Truck Center - FRESNO, CA 93725

Position Type: Full Time

Salary Range: $20.00 - $28.00 Hourly

Job Category: Automotive

We are seeking a Service Advisor who is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services, and contacting customers to update them about their vehicle’s repair status.

A day in the life may include:

• Handling all customer service requests by preparing Repair Orders and entering orders into service database systems.
• Developing estimates by costing materials, supplies, labor, and fees, including calculating customer’s payments deductibles.
• Maintaining customer rapport by explaining estimates and expected return of vehicles. Obtaining the customer’s approval of estimates.
• Verifying warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.
• Maintaining log records and corrective actions with notes of customer interaction either by telephone, email or in person.

Qualifications

To be successful in the role, you would have:

• 1-3 years of service advising experience.
• A desire to work effectively in a team environment.
• Strong attention-to-detail.

What's in it for you?

We have been a family-owned and operated business since 1930, and we are excited to grow our California Truck Centers Family with you! Over the years, the dealerships of California Truck Centers have won numerous sales and excellence awards including ATD, and Business Week National Dealer of the Year. California Truck Centers has expanded to eight locations throughout California from Bakersfield to Sacramento becoming one of the larger Freightliner dealer groups in the Country, now employing over 600 people. It is important to us that our California Truck Centers family is taken care of at work and for their future.

We offer competitive pay and phenomenal benefits

• medical benefits
• profit sharing
• training
• 401(k)
• paid time off
• additional benefits