Service Advisor/Writer

GOLDEN GATE FREIGHTLINER INC; Oakland (CA); On-site; USD 50,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Profit sharing

401(k)

Paid time off

Training opportunities

Additional benefits

Job summary

GOLDEN GATE FREIGHTLINER INC. is seeking a Service Advisor in California to communicate with customers about vehicle repair needs and relay information to technicians. You will greet customers, help determine repairs and costs, and prepare Repair Orders in our service database.

The role involves developing repair cost estimates, explaining charges to customers, and obtaining approval for work. Prior warranty and service contract verification experience is a plus; strong communication and

Qualifications

• 1-3 years of service advising experience.
• A desire to work effectively in a team environment.
• Strong attention-to-detail.

Responsibilities

• Handling all customer service requests by preparing Repair Orders and entering orders into service database systems.
• Developing estimates by costing materials, supplies, labor, and fees, including calculating customer’s payments deductibles.
• Maintaining customer rapport by explaining estimates and expected return of vehicles.
• Obtaining the customer’s approval of estimates.
• Verifying warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.
• Maintaining log records and corrective actions with notes of customer interaction either by telephone, email or in person.

Skills

Customer service

Communication

Attention to detail

Job description

We are seeking a Service Advisor who is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services, and contacting customers to update them about their vehicle’s repair status.A day in the life may include:Handling all customer service requests by preparing Repair Orders and entering orders into service database systems.Developing estimates by costing materials, supplies, labor, and fees, including calculating customer’s payments deductibles.Maintaining customer rapport by explaining estimates and expected return of vehicles. Obtaining the customer’s approval of estimates.Verifying warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.Maintaining log records and corrective actions with notes of customer interaction either by telephone, email or in person.To be successful in the role, you would have:1-3 years of service advising experience.A desire to work effectively in a team environment.Strong attention-to-detail.What's in it for you?We have been a family-owned and operated business since 1930, and we are excited to grow our California Truck Centers Family with you! Over the years, the dealerships of California Truck Centers have won numerous sales and excellence awards including ATD, and Business Week National Dealer of the Year. California Truck Centers has expanded to eight locations throughout California from Bakersfield to Sacramento becoming one of the larger Freightliner dealer groups in the Country, now employing over 700 people. It is important to us that our California Truck Centers family is taken care of at work and for their future. We offer competitive pay and phenomenal benefits including medical benefits, profit sharing, training, 401(k), paid time off, and additional benefits!