Service Technician

RDO Truck Centers; Grand Forks (ND); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Efficiency bonus program

Sign-on Bonus

Comprehensive benefits package

Training and development

Job summary

RDO Truck Centers is seeking a Service Technician to perform high-quality, safe repairs on heavy equipment. You will diagnose, recondition, repair and service equipment and document work on orders. The role may involve overtime and requires strong mechanical abilities and customer-focused communication.

Expect an hourly wage of $25–$40+ per hour with a comprehensive benefits package, with bonuses and opportunities for training and growth within the organization.

Qualifications

• Excellent mechanical skills are required.
• Trade-specific tooling and hardware knowledge.
• Strong customer service and communication skills.
• Ability to organize and document work clearly.

Responsibilities

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned.
• Document machine information and repairs on work orders, including parts and fluids used.
• Maintain a clean work area and care for tools and equipment.
• Communicate solutions for customer service opportunities within the dealership’s area.

Skills

Excellent mechanical skills

Strong customer service skills

Strong oral and written communication

Strong organizational skills

Strong computer skills

Education

Diesel technology program graduate

Tools

Hand and pneumatic tools

Job description

This individual will be responsible for the effective repair of equipment and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, with potential for overtime work as well.

$25 – $40+ / hour

Compensation & Benefits

• Eligible for efficiency bonus program based on individual performance
• Sign-on Bonus available for qualified applicants.
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements

• Excellent mechanical skills
• Trade-specific tooling, including hand and pneumatic tools
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Strong oral and written communication skills
• Strong organizational skills
• Graduation from related diesel technology program preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship