Service Advisor – Up to $85k OTE + Benefits

Sonic Automotive, Inc.; Mishawaka (IN); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

Sonic Automotive, Jordan Ford in Mishawaka, IN, is seeking a Service Advisor to schedule service appointments, greet customers, and provide accurate labor and parts estimates. You will ensure timely communication and keep customers informed about any changes to the schedule.

The role emphasizes maintaining high customer satisfaction and offering guidance on vehicle maintenance per manufacturer specifications.

Qualifications

• Schedules service appointments and collects customer data.
• Greets customers promptly and professionally.
• Provides written cost estimates for labor and parts.
• Monitors repair progress and informs customers of changes.
• Maintains customer satisfaction metrics.
• Explains maintenance recommendations per manufacturer specs.

Responsibilities

• Schedules service appointments and gathers data before arrival.
• Greet customers promptly and professionally.
• Provide and explain cost estimates and promised times.
• Track progress and inform customers of changes.
• Test drive or refer to test technician as needed.
• Advise on car care per manufacturer specifications.

Skills

Customer service

Communication

Cost estimation

Time management

Vehicle knowledge

Job description

Sonic Automotive, Jordan Ford in Mishawaka, IN, is seeking a Service Advisor to schedule service appointments, greet customers, and provide accurate labor and parts estimates. You will ensure timely communication and keep customers informed about any changes to the schedule.

The role emphasizes maintaining high customer satisfaction and offering guidance on vehicle maintenance per manufacturer specifications.