Automotive Guest Relations Specialist

Sonic Automotive, Inc.; Mishawaka, Northern (IN, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

Sonic Automotive, Inc. invites applications for a Guest Relations Associate at Jordan Ford in Mishawaka, IN.

The role focuses on handling internet inquiries to schedule service appointments and delivering a premium customer experience using CRM tools and lead management systems. Ideal candidates demonstrate strong communication, teamwork, and organizational skills, with the ability to work in a fast-paced automotive dealership environment.

Qualifications

• Authorized to work in the USA
• Valid Driver's License and good driving record
• Ability to pass pre-employment testing (background checks, MVR, drug test, credit report)

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences.
• Utilize lead management tools.
• Compile reports and documentation timely.
• Perform cashier duties as requested.
• Perform other duties as assigned.

Skills

Customer service

Communication

CRM software

Tools

CRM software

Job description

Sonic Automotive, Inc. invites applications for a Guest Relations Associate at Jordan Ford in Mishawaka, IN.

The role focuses on handling internet inquiries to schedule service appointments and delivering a premium customer experience using CRM tools and lead management systems. Ideal candidates demonstrate strong communication, teamwork, and organizational skills, with the ability to work in a fast-paced automotive dealership environment.