Automotive Service Advisor — $80k-$150k+ Earnings

Sonic Automotive, Inc.; Pensacola (FL); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Sundays Off

Gym membership options

Employee pricing on purchases & leases

Career growth in a Fortune 500 company

Job summary

Sonic Automotive, Audi Pensacola, a Sonic Automotive dealer, seeks a Service Advisor to be the liaison between customers and technicians, ensuring accurate diagnostics, service, and repairs. You will manage scheduling, estimates, and communication to ensure customer satisfaction.

Ideal candidates have 1+ year in a dealership service role, strong communication skills, and a solid understanding of automotive systems.

Qualifications

• 1+ year of experience as a Service Advisor in a dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask in a fast-paced environment.
• Familiarity with service department operations.
• Valid driver’s license and a clean driving record.

Responsibilities

• Greet customers in a friendly and professional manner.
• Document customer vehicle issues accurately.
• Explain recommended services and repairs.
• Communicate estimated costs and obtain approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on status and timelines.
• Prepare invoices with service details and costs.
• Process payments and respond to billing inquiries.
• Follow up with customers to ensure satisfaction.
• Handle complaints promptly and professionally.

Skills

Communication skills

Customer service

Automotive knowledge

Multitasking

Time management

Organizational skills

Tools

CDK

Job description

Sonic Automotive, Audi Pensacola, a Sonic Automotive dealer, seeks a Service Advisor to be the liaison between customers and technicians, ensuring accurate diagnostics, service, and repairs. You will manage scheduling, estimates, and communication to ensure customer satisfaction.

Ideal candidates have 1+ year in a dealership service role, strong communication skills, and a solid understanding of automotive systems.