Service Advisor - Jordan Ford

Sonic Automotive, Inc.; Mishawaka (IN); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

Sonic Automotive, Jordan Ford in Mishawaka, IN, is seeking a Service Advisor to schedule service appointments, greet customers, and provide accurate labor and parts estimates. You will ensure timely communication and keep customers informed about any changes to the schedule.

The role emphasizes maintaining high customer satisfaction and offering guidance on vehicle maintenance per manufacturer specifications.

Qualifications

• Schedules service appointments and collects customer data.
• Greets customers promptly and professionally.
• Provides written cost estimates for labor and parts.
• Monitors repair progress and informs customers of changes.
• Maintains customer satisfaction metrics.
• Explains maintenance recommendations per manufacturer specs.

Responsibilities

• Schedules service appointments and gathers data before arrival.
• Greet customers promptly and professionally.
• Provide and explain cost estimates and promised times.
• Track progress and inform customers of changes.
• Test drive or refer to test technician as needed.
• Advise on car care per manufacturer specifications.

Skills

Customer service

Communication

Cost estimation

Time management

Vehicle knowledge

Job description

Service Advisor - Jordan Ford in Mishawaka, IN at Sonic Automotive

Location: 609 East Jefferson Boulevard
Mishawaka, IN 46545

Job Type: Other

Experience: Mid-Senior Level

Compensation: Commission OTE up to $85k / yr

• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.

Job Description

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership‑prescribed standard for “hours per customer repair order written.