Automotive Service Advisor: Earn $65k+ with Career Growth

Sonic Automotive, Inc.; Mishawaka (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sundays Off

Saturday Availability

401(k) with Company Match

Paid Time Off

Holiday closures

Employee pricing

Gym membership options

Travel deals

Career growth in Fortune 500 company

Job summary

Sonic Automotive, Inc. in Mishawaka, IN is seeking a Service Advisor to act as the liaison between customers and our service team. You will ensure vehicles are diagnosed, serviced, and repaired properly, while delivering outstanding customer service.

Responsibilities include documenting issues, explaining estimates, scheduling, coordinating with technicians, and maintaining detailed service records. A valid license and pre-employment checks are required.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Valid driver's license and a clean driving record.
• Authorized to work in the USA and pass pre-employment checks.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues.
• Explain recommended services and obtain customer approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Update customers on service status and repair timelines.
• Prepare invoices with detailed service breakdowns.
• Process payments and handle billing inquiries.
• Follow up with customers to ensure satisfaction and address concerns.
• Stay informed about automotive technologies and maintenance schedules.

Skills

Communication

Customer service

Automotive knowledge

Multitasking

Time management

Tools

CDK

Job description

Sonic Automotive, Inc. in Mishawaka, IN is seeking a Service Advisor to act as the liaison between customers and our service team. You will ensure vehicles are diagnosed, serviced, and repaired properly, while delivering outstanding customer service.

Responsibilities include documenting issues, explaining estimates, scheduling, coordinating with technicians, and maintaining detailed service records. A valid license and pre-employment checks are required.