Service Advisor (Shop)

Foley Power Solutions; Wichita (KS); On-site; USD 32,000 - 48,000; Full time

Job summary

Foley Power Solutions in Wichita is seeking a Customer Service Representative to manage customer communications from the initial call through invoicing, delivering an industry-leading customer experience and ensuring timely updates on repairs.

The role requires strong computer skills, excellent written and verbal communication, and solid organizational abilities to handle multiple, changing schedules in a deadline-driven environment; you will support warranty determinations and coordinate with

Qualifications

• Experienced in delivering positive customer service and interaction.
• Strong computer experience.
• Strong organizational and process‑management skills.
• Exemplary written and verbal communication skills.
• Attention to detail, efficient time‑management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline‑driven environment.
• Technical aptitude.

Responsibilities

• Manage the customer communication from initial call to invoice to deliver industry‑leading customer experience.
• Provide customer support for incoming calls and effective follow‑up during and after machine repairs.
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review.
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs.

Skills

Customer service

Communication

Time management

Technical aptitude

Organization

Written & Verbal communication

Tools

Computer skills

Job description

Responsibilities

• Manage the customer communication from initial call to invoice to deliver industry‑leading customer experience.
• Provide customer support for incoming calls and effective follow‑up during and after machine repairs.
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review.
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs.

Qualifications

• Experienced in delivering positive customer service and interaction.
• Strong computer experience.
• Strong organizational and process‑management skills.
• Exemplary written and verbal communication skills.
• Attention to detail, efficient time‑management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline‑driven environment.
• Technical aptitude.