Service Advisor (Shop & Field)

Foley Power Solutions; Manhattan (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Foley Power Solutions in Manhattan, KS seeks a Customer Support Specialist to manage communications from the initial call through invoicing, ensuring an industry-leading customer experience.

You will provide support for incoming calls, follow-up during and after machine repairs, and work with Shop/Field Managers on warranty decisions and repair timelines.

Qualifications

• Experience delivering positive customer service and interaction.
• Strong computer experience and proficiency with common software.
• Solid organizational and process-management abilities.
• Exemplary written and verbal communication skills.
• Attention to detail and time-management with adapting to changing schedules.
• Technical aptitude relevant to field operations.

Responsibilities

• Manage customer communication from initial call to invoice and deliver industry-leading experience.
• Provide customer support for incoming calls and follow-up during and after machine repairs.
• Assist Shop/Field Managers in warranty determinations and communications, and support service work reviews.
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs.

Skills

Customer service

Computer skills

Process management

Communication

Time management

Technical aptitude

Job description

Responsibilities

• Manage the customer communication from initial call to invoice to deliver industry‑leading customer experience.
• Provide customer support for incoming calls and effective follow‑up during and after machine repairs.
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review.
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs.

Qualifications

• Experienced in delivering positive customer service and interaction.
• Strong computer experience.
• Strong organizational and process‑management skills.
• Exemplary written and verbal communication skills.
• Attention to detail, efficient time‑management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline‑driven environment.
• Technical aptitude.