Service Advisor

Premier Truck Group; Town of Springfield (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Premier Truck Group is seeking a Service Advisor to greet customers in the service department, assess repair needs, prepare quotes, and manage service orders. The role involves coordinating with technicians, upselling where appropriate, and ensuring quality on departure.

The position requires a high school diploma or GED and at least 2 years in customer service/vehicle environments with supervisory exposure.

Qualifications

• A high school diploma or GED is required.
• Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Responsibilities

• Greet customers entering the service department for all service needs.
• Take and determine appropriate course of action for all incoming service calls regarding repairs, scheduling, cost and completion dates.
• Assist in preparing quotes on repair jobs; write service orders and obtain customer approval.
• Open and close Repair Orders as needed during busy times.
• Assist the Shop Supervisor(s) with assigning service technicians to specific jobs and monitor progress.
• Identify opportunities to upsell with customers.
• Report all customer complaints to the Service Manager or Assistant Service Manager.
• Inspect departing jobs for quality and cleanliness.
• Finalize paperwork on completion and at end of shift; check cash schedules daily.
• Assist Shop Supervisor daily and serve as relief during vacations.
• Promote good housekeeping and safe work practices.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Education

High school diploma or GED

Job description

Service Advisor Responsibilities :

Responsible for greeting customers coming into the service department for all service needs

Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates

Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders

Open Repair Orders and close Repair Orders in times of customer/service overflow

Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated

Assist service technicians in identifying opportunities to Up-Sell

Report all customer complaints to the Service Manager and/or the Assistant Service Manager

Inspect each departing job for quality and cleanliness

Finalizes paperwork upon completion of work and at end of shift

Check all cash schedules daily

Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.

Promote good housekeeping and safe work practices

Perform all other duties as assigned

Service Advisor Requirements:

Education

A high school diploma or GED is required.

Experience

Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Licenses or Certificates

A valid driver’s license is required.

IND-SERVICE