Service Advisor

Fraza; Rochester Hills (MI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Service Department Manager to lead a dedicated team focused on delivering exceptional customer service. This role involves managing all aspects of the service department, ensuring effective communication and cooperation across all teams. The ideal candidate will have a strong background in management, excellent interpersonal skills, and the ability to coach and develop team members. If you are passionate about enhancing customer experiences and driving team performance, this is an exciting opportunity to make a significant impact in a thriving environment.

Qualifications

• 2+ years of management experience preferred.
• Strong communication and organizational skills required.

Responsibilities

• Manage and direct all aspects of the service department.
• Schedule and coordinate service work while managing technician workloads.

Skills

Communication Skills

Organizational Skills

Team Development

Interpersonal Skills

Multi-tasking

Education

High School Diploma or GED

2+ years of management experience

Tools

Microsoft Office

Salesforce (CRM)

Job description

This individual will effectively manage and direct all aspects of the service department, as well as coordinate activities and ensure cooperation with all other departments to serve the needs of the customers and employees best. The expectations are to have a well-run and profitable team that is focused on delivering great service to our clientele.

Education/Experience:

• 2+ years of manager experience preferred
• High School Diploma, GED or equivalent work experience
• Ability to coach and mentor team development
• Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions
• Strong organizational skills and the ability to multi-task
• Proficient with Microsoft Office
• Schedule and coordinate all service work for your team while managing technician workloads.
• Managing the customer experience with strong communication throughout the entire life of the work order(s) and ensuring our customers are apprised of any potential problems, delays, and increases in quoted amounts.
• Measure and analyze employee performance and operational metrics
• Approve work orders and give to service billing coordinator for processing.
• Quoting service repair jobs sent in by your technicians through Salesforce (CRM), checking on quotes, and ensuring quoted jobs are done within the quoted amount and finished by the promised time.
• Conduct performance evaluations and development plans for technicians annually and follow up throughout the year to track progress.
• Manage technicians' billing and find ways to improve billing efficiencies for your team
• Perform all other duties as assigned by management professionally and efficiently.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management, Manufacturing, and Supply Chain

Industries

• Machinery Manufacturing