Service Advisor (Shop)

Foley Equipment; Oatville (KS); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) with matching

Full insurance benefits

Holiday, PTO, and Parental Leave

Job summary

Foley Industries, Inc. is seeking a Service Advisor (Shop) to deliver superior customer service throughout the repair process. You will manage communications, scheduling, quotes, and invoices, while coordinating with shop and field teams to meet deadlines and ensure a positive customer experience.

The role requires strong computer skills, organization, and communication, with travel for training or to assist at other locations. Prior warranty knowledge and bilingual (Spanish/English) preferred.

Qualifications

• Experience delivering positive customer service/interaction.
• Strong computer experience and familiarity with business software.
• Excellent organizational and process management skills.
• Exceptional written and verbal communication abilities.
• Attention to detail and efficient time management in a deadline-driven environment.
• Technical aptitude and willingness to learn equipment systems.

Responsibilities

• Manage customer communication from initial contact to invoice and delivery.
• Provide customer support for incoming calls and follow-up during and after machine repairs.
• Schedule service repairs and preventive maintenance for customers.
• Review work orders to ensure alignment with processes.
• Communicate quotes and repair recommendations to customers.
• Assist shop/field managers with warranty determinations and communications.
• Coordinate with managers to meet deadlines for repairs; create/review service tickets.
• Open work orders as needed and manage documentation.
• Invoice customers and collect PO or payment.
• Travel is required for training and/or to assist at other locations.

Skills

Customer service

Computer skills

Organizational skills

Communication skills

Attention to detail

Technical aptitude

Education

Associate's degree

Job description

The Service Advisor (Shop) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.

What You Will Do in This Role:

• Manage the customer communication from initial call to invoice to deliver industry leading customer experience
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Schedule both service repairs and preventive maintenance for the customer
• Review work orders and their statuses to ensure alignment with current processes
• Communicate quotes to customers and make repair recommendations
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
• Coordinate with Shop/Field Managers to meet customer deadlines for repairsCreate/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
• Invoice with customers and collect PO or payment
• Travel is required for training and/or to assist at other locations.

Our Ideal Candidate:

• Experienced in delivering positive customer service/interaction
• Strong computer experience
• Strong organizational and process management skills
• Exemplary written and verbal communication skills
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Technical aptitude

What Will Put You Ahead:

• Associates degree (A.A.) or equivalent, from two-year college or technical school
• Prior knowledge of the industry and/or warranty and its equipment
• Previous experience in a shop environment
• Bilingual (Spanish/English preferred)

What We Can Offer You:

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email [e-mail].