Service Advisor

Premier Truck Group; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Premier Truck Group is seeking a Service Advisor to greet customers in the service department, quote repairs, write service orders and obtain approvals. You will open and close repair orders and monitor progress with technicians, while assisting in scheduling and communicating updates to customers.

You will identify upsell opportunities, ensure quality workmanship, and finalize paperwork while promoting safe work practices and excellent customer service.

Qualifications

• A high school diploma or GED is required.
• Minimum of 2 years' experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.
• A valid driver's license is required.

Responsibilities

• Greet customers entering the service department for all service needs.
• Take and determine appropriate action for incoming service calls concerning repairs, scheduling, cost and completion dates.
• Assist in preparing quotes on repair jobs and write service orders with customer approvals.
• Open and close Repair Orders and monitor progression with technicians.
• Assist in assigning technicians to service jobs and report progress to customers.
• Identify upsell opportunities and communicate them to customers.
• Report customer complaints to the Service Manager or Assistant Service Manager.
• Ensure departing jobs are inspected for quality and cleanliness.
• Finalize paperwork and manage cash schedules.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Service Advisor Responsibilities :

Responsible for greeting customers coming into the service department for all service needs

Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates

Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders

Open Repair Orders and close Repair Orders in times of customer/service overflow

Assist the Shop Supervisor’s in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated

Assist service technicians in identifying opportunities to Up-Sell

Report all customer complaints to the Service Manager and/or the Assistant Service Manager

Inspect each departing job for quality and cleanliness

Finalizes paperwork upon completion of work and at end of shift

Check all cash schedules daily

Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.

Promote good housekeeping and safe work practices

Perform all other duties as assigned

Service Advisor Requirements:

Education

A high school diploma or GED is required.

Experience

Minimum of 2 years' experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Licenses or Certificates

A valid driver's license is required.

IND-SERVICE