Service Advisor (Shop)

Foley Equipment; Wichita (KS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay to recognize your work

Full insurance benefits

401(k) with matching

Holiday, PTO, and Parental Leave

Job summary

Foley Industries, Inc. is seeking a Service Advisor (Shop) to deliver superior customer service by communicating clearly through the entire repair process.

You will manage customer communication from the initial call to invoice, schedule repairs and preventive maintenance, review work orders, and explain quotes. This role requires attention to detail, strong computer skills, and the ability to adapt to shifting priorities; travel for training and cross-location support is expected.

Qualifications

• Experience delivering positive customer interactions.
• Strong written and verbal communication abilities.
• Ability to manage multiple schedules and priorities under deadlines.
• Technical aptitude and comfort with computers.

Responsibilities

• Manage customer communication from initial call to invoice and deliver a superior experience.
• Provide customer support for incoming calls and follow-up during and after machine repairs.
• Schedule service repairs and preventive maintenance for customers.
• Review work orders to ensure alignment with current processes.
• Communicate quotes to customers and make repair recommendations.
• Assist shop/field managers with warranty decisions and communications.
• Coordinate with managers to meet customer deadlines for repairs.
• Create/review service tickets and open work orders as needed.
• Invoice customers and collect PO or payment.
• Travel is required for training and/or to assist at other locations.

Skills

Customer service

Computer skills

Organizational skills

Communication skills

Attention to detail

Technical aptitude

Education

Associate degree

Job description

Service Advisor (Shop)

The Service Advisor (Shop) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.

What You Will Do In This Role

• Manage the customer communication from initial call to invoice to deliver industry leading customer experience
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Schedule both service repairs and preventive maintenance for the customer
• Review work orders and their statuses to ensure alignment with current processes
• Communicate quotes to customers and make repair recommendations
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs
• Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
• Invoice with customers and collect PO or payment
• Travel is required for training and/or to assist at other locations.

Our Ideal Candidate

• Experienced in delivering positive customer service/interaction
• Strong computer experience
• Strong organizational and process management skills
• Exemplary written and verbal communication skills
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Technical aptitude

What Will Put You Ahead

• Associates degree (A.A.) or equivalent, from two-year college or technical school
• Prior knowledge of the industry and/or warranty and its equipment
• Previous experience in a shop environment
• Bilingual (Spanish/English preferred)

What We Can Offer You

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email [e-mail].

At this time Foley does not participate in any Visa sponsorship programs.