Service Advisor

Saffordauto; Fredericksburg (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Safford Auto in Fredericksburg, VA is seeking a Service Advisor to greet customers, assess their service needs, and coordinate vehicle care. You will prepare repair orders, provide cost estimates, obtain approvals, and communicate with customers about status.

Join our team to collaborate with technicians and parts staff, ensure timely quality work, and maintain accurate service records while addressing customer concerns promptly.

Qualifications

• High school diploma or equivalent.
• Experience in automotive service or customer service.
• Strong communication and interpersonal skills.
• Familiarity with service software (CDK, Reynolds & Reynolds, Xtime).
• Ability to multitask and manage time in a fast-paced environment.
• Attention to detail and problem-solving abilities.

Responsibilities

• Greet customers and assess their service needs.
• Schedule service appointments and confirm vehicle drop-off times.
• Document customer concerns and vehicle symptoms.
• Prepare detailed repair orders and work with technicians.
• Provide cost estimates and gain customer approvals.
• Communicate status updates with customers.
• Coordinate with parts department for component availability.
• Process service payments and warranty claims as needed.
• Maintain accurate service records and address complaints promptly.

Skills

Communication

Interpersonal skills

Time management

Customer service

Problem solving

Education

High school diploma

Associate degree or technical training a plus

Tools

CDK

Reynolds & Reynolds

Xtime

Job description

Greet customers and assess their service needs.

Schedule service appointments and confirm vehicle drop-off times.

Accurately document customer concerns and vehicle symptoms.

Prepare detailed repair orders and work with technicians to determine required services.

Provide cost estimates, explain repair processes, and gain customer approvals.

Communicate regularly with customers about the status of their vehicle.

Ensure all completed work meets quality standards and customer expectations.

Coordinate with parts departments to ensure timely availability of necessary components.

Process service payments and handle warranty claims as needed.

Maintain accurate service records and follow-up with customers post-service.

Address customer complaints or concerns in a timely and professional manner.

Qualifications

High school diploma or equivalent (associate degree or technical training a plus)

Prior experience in automotive service, customer service, or a related role

Strong communication and interpersonal skills

Basic knowledge of automotive systems and terminology

Proficiency in service software systems (e.g., CDK, Reynolds & Reynolds, Xtime)

Ability to multitask and manage time effectively in a fast-paced environment

Problem-solving abilities and attention to detail