Service Advisor - Lexus of Marin

Sonic Automotive, Inc.; San Rafael (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Job summary

Sonic Automotive, Inc. is seeking a dedicated Service Advisor for Lexus of Marin in San Rafael, CA. In this full-time role, you will provide exceptional customer service, coordinate between customers and technicians, and manage service operations effectively.

The ideal candidate has at least 2 years of experience in a dealership environment, excellent multitasking abilities, and a strong understanding of automotive systems. Enjoy competitive benefits and a supportive training environment.

Qualifications

• Minimum 2+ years as a Service Advisor in a high-volume dealership setting.
• Understanding of dealership operations and procedures.
• Valid Driver's License with a good driving record.

Responsibilities

• Greet and assist customers professionally.
• Document vehicle issues and communicate repairs to customers.
• Coordinate service appointments and update customers on vehicle status.

Skills

Customer Service Excellence

Time Management

Multitasking

Understanding Automotive Systems

Tools

CDK

Job description

Service Advisor - Lexus of Marin in San Rafael, CA at Sonic Automotive

Job Type: Sales

Experience: Associate

About

Lexus of Marin is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred:

• At least 2+ years experience as a Service Advisor in a high-volume dealership setting.
• Experience with Honda or Acura brand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO 2+.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Schedule:

• FULL TIME
• Monday through Saturday availability
• Sundays off

All your information will be kept confidential according to EEO guidelines.