Service Advisor - Lexus of Marin

Sonic Automotive; San Rafael (CA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

401(k) plan

Paid time off & parental leave

Training & development

Job summary

Lexus of Marin, part of the Sonic Automotive family, seeks a Service Advisor to be a key member of the service team. You will act as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired efficiently.

You will greet customers, explain needed services, provide estimates, and coordinate workflow to maximize department efficiency while maintaining thorough records and timely communication.

Qualifications

• Strong communication and interpersonal skills for building customer relationships.
• Basic knowledge of automotive maintenance and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills to manage multiple customers and priorities in a fast-paced environment.

Responsibilities

• Greet customers, document service needs accurately.
• Explain services, provide cost estimates, obtain authorization.
• Coordinate workflow to maximize efficiency.
• Communicate with technicians to monitor progress.
• Update customers on status, timelines, delays.
• Prepare invoices, process payments, maintain service records.
• Follow up to ensure satisfaction and educate on maintenance.

Skills

Communication skills

Automotive knowledge

Dealership software

Organizational skills

Customer service

Tools

Dealership management systems

Service scheduling software

Job description

• Compensation: USD 80,000 - USD 130,000 - yearly

Company Description

AtLexus of Marin, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $80,000 to $130,000

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities:

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and any delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.

Qualifications

Qualifications:

• Strong communication and interpersonal skills with the ability to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills with the ability to manage multiple customers and priorities in a fast-paced environment.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Additional Information

Compensation:

• $80,000 to $130,000

(The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.