Service Advisor & Performance Consultant

JE Total Performance; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

A premier automotive facility in Baltimore is seeking an experienced automotive service advisor to bridge everyday repairs with high-performance projects. Responsibilities include serving as the face of the shop and ensuring vehicles meet safety and power standards. The ideal candidate will have customer-facing automotive experience, strong knowledge of automotive systems, and excellent communication skills. This role offers the chance to be part of an elite team dedicated to meticulous mechanical repairs and performance modifications.

Qualifications

• Experience in automotive service advising or related customer-facing roles.
• Strong knowledge of automotive systems and diagnostics.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the face of the shop, bridging essential everyday repair with high-stakes performance projects.
• Act as a consultative advisor to customers to ensure vehicles leaving the bays meet the shop’s safety, reliability, and power standards.

Job description

Overview

At JE Total Performance, we are a premier automotive facility dedicated to two things: meticulous mechanical repair and elite performance modifications. We believe that a high-performance machine is only as good as the foundation it’s built on. That’s why we apply a racer’s attention to detail to everything from routine factory-scheduled maintenance and complex diagnostics to multi-stage custom builds and track-ready upgrades.

Responsibilities

• Serve as the face of the shop, bridging essential everyday repair with high-stakes performance projects.
• Act as a consultative advisor to customers to ensure vehicles leaving the bays meet the shop’s safety, reliability, and power standards.

Qualifications

• Experience in automotive service advising or related customer-facing roles.
• Strong knowledge of automotive systems and diagnostics.
• Excellent communication and customer service skills.