Service Advisor

Drive Direct; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

TOP Level Compensation

Health Plan

Dental / Vision Plan

Paid Time Off

Life Insurance

Company Match Retirement

Paid Time Off

Employee Purchase program

Job summary

A leading automotive service provider is seeking a Service Advisor in Columbus, Ohio. In this role, you will manage customer relationships, provide transparent pricing, and ensure customer satisfaction. Ideal candidates have a background in customer service or retail sales, with strong communication and problem-solving abilities. This position offers excellent employee benefits and opportunities for growth.

Qualifications

• Prior experience in account management or customer service.
• Experience in an automotive service department preferred.
• Strong listening and communication skills.

Responsibilities

• Greet customers promptly with a friendly attitude.
• Maintain strong customer relationships for repeat business.
• Document and deliver competitive price quotes.
• Listen to customers to identify their main concerns and Additional maintenance needs.
• Explain action plans with market price analysis to justify performance pricing.

Skills

Customer service

Communication

Problem-solving

Persuasiveness

Problem-solving

Education

High school diploma or equivalent

Job description

Overview

In the role of Service Advisor, you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers’ complaints and concerns. Because you have an innate ability to efficiently manage multiple projects while regularly completing tasks on time, you will excel in this role. You will have real career growth opportunities, and work with great people and feel valued. Performance is currently looking for talented, service-centric people like you to apply for our Service Advisor role.

Why you’ll love working with us

• Associate recognition occurs daily through In-Store programs along with our monthly “Feed the Machine” incentive program. This, along with TOP Performer opportunities in our Drive for Success programs, provide a financial benefit as well as personal enjoyment for the associates and their families.

Employee Benefits Package:

• TOP Level Compensation
• HSA / FSA Health Plan
• Dental / Vision Plan
• Short / Long Term Disability
• Life Insurance
• Company Match Retirement
• Paid Time Off
• Employee Purchase program

The Performance Impact

Exceptional · Team · Passion · Community

Remember...a smile changes the delivery of everything.

If you’re ready for a new and exciting career, take the first step and reach out to us today!

Requirements

What you’ll do as the Service Advisor

• Proactively greet all customers promptly with a professional and friendly attitude
• Establish and maintain strong customer relationships that encourage repeat and referral business
• Document and deliver fair, competitive, and transparent price quotes with the customer and dealership’s best interests in mind
• Listen to customers to determine their primary concern and review additional maintenance needs
• Provide all customers a full explanation of the action plan with a market price analysis of area competition to justify Performance price

What you’ll need to be our Service Advisor

• Casual, uninhibited, and persuasive extrovert with a tendency for informality
• Persuasive, risk-taker; quick to connect and a strong drive for results
• Friendly, understanding, willing and patient team player
• Prior experience in account management, customer service, or retail sales required
• Previous automotive service department or dealership experience highly preferred
• Strong listening and problem-solving skills
• High school diploma or equivalent
• Valid driver’s license without restrictions