Service Advisor

Josephbuickgmc; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive pay + CSI commission

Health, dental, and vision insurance

401(k) plan

Paid time off and holidays

Training and advancement

Employee discounts on vehicle services

Job summary

Joseph Auto Group is seeking a Service Advisor to bridge customers and certified technicians, ensuring a smooth ownership experience while keeping shop workflow efficient. You will log repair details, provide status updates, and liaise with technicians to monitor progress and parts availability.

The role emphasizes strong automotive knowledge, excellent communication, and the ability to explain repairs clearly to customers.

Qualifications

• Experience in automotive service advising or writing, preferably in a dealership or high-volume shop.
• Strong understanding of automotive maintenance, repairs, and warranty processes.
• Excellent verbal and written communication with customers.

Responsibilities

• Greet customers in the service drive and log repair order details.
• Provide proactive status updates via phone, text, or email.
• Present repair estimates and obtain approvals for additional work.
• Coordinate with technicians to track progress and parts availability.
• Follow up with customers on warranty coverage and post-service satisfaction.

Skills

Customer service

Communication

Automotive knowledge

DMS software

Warranty processes

Tools

DMS (Dealership Management System)

Texting platforms

Job description

About Us

At Joseph Auto Group, we are proud to be a locally owned, family-operated business with deep roots in the community. Over the decades, we’ve built our reputation on family values, honest communication, and long-term relationships with both our employees and our customers. Our service drive is fast-paced, high-volume, and supported by a team of experienced technicians, dedicated management, and loyal repeat clientele.

What You’ll Do

As a Service Advisor, you serve as the critical bridge between our service customers and our certified repair technicians. Your primary focus is to deliver a smooth, reassuring ownership experience while keeping shop workflow running efficiently.

• Customer Consultation: Greet customers promptly in the service drive, listen actively to vehicle concerns, and accurately log repair order details.
• Proactive Status Updates: Keep customers continuously informed on their vehicle’s repair status—delivering timely, transparent updates via phone, text, or email so they are never left wondering about their car.
• Work Order Management: Provide clear repair estimates, explain multi-point inspection results, and obtain approvals for additional recommended maintenance without high-pressure tactics.
• Technician Collaboration: Liaise continuously with technicians to track job progress, manage parts availability, and ensure accurate promise times.
• Trust & Retention: Follow up with clients regarding warranty coverage, potential delays, and post-service satisfaction to maintain high customer satisfaction scores (CSI).

Qualifications & Requirements

• Experience: 1-3+ years of experience as an Automotive Service Advisor / Writer (dealership or high-volume independent shop preferred).
• Technical Knowledge: Strong understanding of general automotive mechanics, factory maintenance schedules, and warranty processes.
• DMS & Communication Tools: Hands-on experience with dealership management software and texting/update platforms.
• Communication: Exceptional verbal and written communication skills; ability to explain complex technical repair issues in clear, accessible language.
• Licensing: Valid driver’s license with a clean driving record and the ability to pass standard pre-employment screening.

What We Offer

• Supportive, family-owned working environment where your voice matters
• Competitive base pay plus performance/CSI commission structure
• Comprehensive medical, dental, and vision insurance options
• 401(k) plan
• Paid time off (PTO) and holiday pay
• Ongoing manufacturer training and internal advancement opportunities
• Employee discounts on vehicle purchases, parts, and service

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.