Automotive Service Manager

Unique Autos; False Pass (AK); On-site; USD 60,000 - 95,000; Full time

Job summary

Unique Autos in Alaska is seeking an experienced Automotive Service Advisor/Manager to oversee the day-to-day operations of the service department, specializing in performance and luxury vehicles. This role blends advisory and estimator duties with front-office responsibilities to ensure an exceptional customer experience from start to finish.

You will greet customers, document service concerns, prepare estimates, coordinate workflow with technicians, schedule appointments, order parts, and

Qualifications

• Previous experience as a Service Advisor, Service Manager, or Automotive Estimator.
• Strong knowledge of vehicle maintenance and repair procedures.
• Excellent communication, organizational, and multitasking skills.
• Experience with shop management software and parts ordering systems is preferred.
• Ability to work independently in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers and accurately document service concerns.
• Prepare estimates, recommend repairs, and communicate repair timelines.
• Coordinate workflow between customers and technicians to maximize shop efficiency.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule service appointments and maintain the daily shop calendar.
• Order parts, track deliveries, and coordinate with vendors to minimize downtime.
• Monitor repair progress and provide customers with status updates.
• Process repair orders, invoices, and warranty documentation as needed.
• Maintain organized service records and ensure a clean, professional front office.
• Deliver a high level of customer service while building long-term client relationships.

Skills

communication

organizational skills

multitasking

independence

customer-focused

Tools

Shop management software

Parts ordering systems

Job description

Job Description

We are seeking an experienced Automotive Service Advisor/Manager to oversee the day-to-day operations of our service department that specializes in performance and luxury vehicles. This role combines traditional service advisor and estimator responsibilities with front-office support to ensure an exceptional customer experience from start to finish.

Responsibilities

• Greet customers and accurately document service concerns.
• Prepare estimates, recommend repairs, and communicate repair timelines.
• Coordinate workflow between customers and technicians to maximize shop efficiency.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule service appointments and maintain the daily shop calendar.
• Order parts, track deliveries, and coordinate with vendors to minimize downtime.
• Monitor repair progress and provide customers with status updates.
• Process repair orders, invoices, and warranty documentation as needed.
• Maintain organized service records and ensure a clean, professional front office.
• Deliver a high level of customer service while building long-term client relationships.

Qualifications

• Previous experience as a Service Advisor, Service Manager, or Automotive Estimator.
• Strong knowledge of vehicle maintenance and repair procedures.
• Excellent communication, organizational, and multitasking skills.
• Experience with shop management software and parts ordering systems is preferred.
• Ability to work independently in a fast-paced, customer-focused environment.

Compensation

• Competitive compensation based on experience
• Bonus incentives available
• Paid time off

This position is ideal for someone who enjoys wearing multiple hats in a boutique dealership environment, takes pride in delivering exceptional service, and is comfortable handling both customer-facing and operational responsibilities. If you're looking for the next step up from your Service Advisor role, we can offer you career growth with exposure to servicing and managing exotic, performance, and luxury vehicles. Additional opportunities include learning to estimate body and paint repairs, if desired.

Company Description

Unique Autos has been a staple in the south-hills car industry for more than 50 years, and has remained under it's current ownership since inception. We sell, service, and repair an array of vehicles in the performance and luxury market at a fraction of the cost of franchise dealerships.