Automotive Service Advisor

JE Total Performance; Rosedale (MD); On-site; USD 50,000 - 90,000; Full time

Job summary

JE Total Performance in Rosedale, Maryland, seeks a passionate automotive service advisor who excels in customer service and possesses strong knowledge of automotive systems. In this lively role, you'll assess customer needs and manage appointments for repairs and upgrades.

The ideal candidate will have a high school diploma, at least 2 years of experience in a similar position, and will be proficient in Microsoft Excel and Word. Join a dynamic team committed to delivering top-tier experiences in automotive service.

Qualifications

• 2+ years of experience as an Automotive Service Writer.
• Valid state-issued driver’s license with acceptable driving record.
• Strong understanding of automotive systems and repair procedures.

Responsibilities

• Draft and review service contract coverage and cost estimates.
• Follow up to ensure customer satisfaction post repairs.
• Greet customers and assess their vehicle service needs.
• Create accurate work orders and describe required repairs.
• Utilize resources to procure parts needed for repairs.
• Communicate with technicians for timely completion of work.

Skills

Organizational skills

Interpersonal skills

Communication skills

Customer service skills

Automotive knowledge

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

If you’re a mechanically-minded car enthusiast with stellar customer service skills and a passion for everything from daily drivers to custom builds, our shop seeks an automotive service advisor who loves greeting customers, assessing both maintenance and performance goals, and scheduling appointments for our capable technicians. In this role, you’ll use your product knowledge to consult on high-performance modifications, draft accurate cost estimates, and coordinate routine maintenance and necessary repairs. Whether a customer needs a standard brake job or a specialized aftermarket upgrade, you'll be the bridge that ensures a top-tier experience. If you’re confident you’re the one we need to fill this promising position, apply now!

Responsibilities

• Draft and review service contract coverage, warranty protections, cost estimates, work orders, and other documents for necessary repairs by service technicians
• Follow up after completed service appointments to ensure customers are satisfied with vehicle repairs
• Greet customers and assess their vehicle service needs
• Create accurate work orders, including detailed descriptions of customer concerns, required repairs, and recommended upgrades
• Utilize various resources, including local parts stores, wholesale distributors, online retailers, OEM dealerships, and salvage yards, to locate and procure parts
• Obtain customer authorization for repairs
• Communicate effectively with technicians to ensure the timely and accurate completion of work
• Provide regular updates to customers on the status of their vehicles
• Explain repairs and maintenance services to customers in a clear and understandable manner
• Prepare and present repair estimates to customers
• Process payments and deliver completed vehicles to customers
• Meet or exceed sales and customer satisfaction goals

Qualifications

• Excellent organizational, interpersonal, and communication skills are necessary
• Possess a valid, state-issued driver’s license and acceptable driving record
• Experience using Microsoft Excel, Word, and other basic computer programs is necessary
• A high school diploma or GED is required
• Work history should include a service advisor role or other employment related to automotive technology
• Proven experience as an Automotive Service Writer (minimum 2 years)
• Strong understanding of automotive systems and repair procedures
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Compensation

$50,000 - $90,000 per year + Commission