Service Advisor

Joseph Buick GMC; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Joseph Auto Group in Cincinnati, Ohio, seeks a Service Advisor to bridge customers and certified technicians, ensuring a smooth ownership experience while maintaining efficient shop flow.

You will greet customers, log repair orders, provide status updates, present estimates, coordinate with technicians, and follow up on warranty questions to sustain high CSI and customer satisfaction.

Qualifications

• 1–3+ years as Automotive Service Advisor/Writer (dealership or high-volume shop preferred).
• Strong understanding of automotive mechanics, factory maintenance schedules, and warranty processes.
• Experience with dealership management software and texting/update platforms.
• Excellent verbal and written communication; ability to explain complex repair issues clearly.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly in the service drive and log repair orders.
• Provide proactive status updates via phone, text, or email.
• Give clear repair estimates and explain inspection results; obtain approvals for recommended maintenance.
• Liaise with technicians to track progress, manage parts availability, and ensure accurate promise times.
• Follow up with clients regarding warranty coverage, delays, and post-service satisfaction to maintain high CSI.

Skills

Customer consultation

Status updates

Work order management

Technician collaboration

CSI & retention

Verbal & written communication

Driver's license clear

Tools

DMS software

Job description

About Us

At Joseph Auto Group, we are proud to be a locally owned, family-operated business with deep roots in the community. Over the decades, we’ve built our reputation on family values, honest communication, and long-term relationships with both our employees and our customers. Our service drive is fast-paced, high-volume, and supported by a team of experienced technicians, dedicated management, and loyal repeat clientele.

What You’ll Do

As a Service Advisor, you serve as the critical bridge between our service customers and our certified repair technicians. Your primary focus is to deliver a smooth, reassuring ownership experience while keeping shop workflow running efficiently.

• Customer Consultation: Greet customers promptly in the service drive, listen actively to vehicle concerns, and accurately log repair order details.
• Proactive Status Updates: Keep customers continuously informed on their vehicle’s repair status—delivering timely, transparent updates via phone, text, or email so they are never left wondering about their car.
• Work Order Management: Provide clear repair estimates, explain multi-point inspection results, and obtain approvals for additional recommended maintenance without high-pressure tactics.
• Technician Collaboration: Liaise continuously with technicians to track job progress, manage parts availability, and ensure accurate promise times.
• Trust & Retention: Follow up with clients regarding warranty coverage, potential delays, and post-service satisfaction to maintain high customer satisfaction scores (CSI).

Qualifications & Requirements

• Experience: 1-3+ years of experience as an Automotive Service Advisor / Writer (dealership or high-volume independent shop preferred).
• Technical Knowledge: Strong understanding of general automotive mechanics, factory maintenance schedules, and warranty processes.
• DMS & Communication Tools: Hands-on experience with dealership management software and texting/update platforms.
• Communication: Exceptional verbal and written communication skills; ability to explain complex technical repair issues in clear, accessible language.
• Licensing: Valid driver’s license with a clean driving record and the ability to pass standard pre-employment screening.

What We Offer

• Supportive, family-owned working environment where your voice matters
• Competitive base pay plus performance/CSI commission structure
• Comprehensive medical, dental, and vision insurance options
• 401(k) plan
• Paid time off (PTO) and holiday pay
• Ongoing manufacturer training and internal advancement opportunities
• Employee discounts on vehicle purchases, parts, and service

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.